The inbox a merchandiser
actually has.
When the buyer wants a PP update by Friday, the lab dip's gone back twice, and your sample room is three weeks behind — you don't need another inbox tool. MerchGent reads your Outlook, learns your mills, your buyers, and the way you write, then drafts every reply — vendor chasers, fit comments, weekly status to the merch head — lined up in your Drafts folder. You edit one line and send.
Hi Rachelle,
PP received. Hand-feel is closer this time, navy is matching the standard under D65. Cleared for TOP subject to the below:
- GSM must hold 220 ± 5 across the bulk — last lot drifted to 211
- Cuff trim: still waiting on the revised sub from Foshan, please push today
- Fit comments from buyer attached — armhole 0.5cm tight, sleeve length OK
T&A says cut starts 28th — confirm yarn in-house by 25th.
Thanks,
Kish
How it works
No setup. No training. No prompts.
Most AI tools want you to learn them. MerchGent learns you. The whole onboarding is one click — your AI merchandiser is working by the next morning.
Connect your inbox
One click sign-in with Outlook. No prompts to write, no rules to configure, no templates to set up.
We learn your business
MerchGent reads three months of past email and builds a profile for every mill, buyer, dye-house and CMT unit you work with — plus a voice profile from your sent box. All in the background.
Drafts only — never sends
Every hour, in your voice, in your existing Drafts folder. You edit one line and hit send. MerchGent never pushes email out on your behalf — that permission is locked off at the API level.
What MerchGent does
The work of a senior merchandiser, every hour.
Hourly inbox triage. Drafts in your folder. Mill and buyer tracking built in — all in your existing Outlook, no new app to learn.
Drafts replies in your voice
PP chasers to the mill, fit-comment replies to the buyer, lab dip approvals, swatch acknowledgments — written the way you'd write them at 11pm. Sitting in Drafts when you open Outlook.
Tracks every mill and factory
A live card for every mill, dye-house and CMT unit you work with. FOB history, on-time-shipment rate, lab dip turn-around, last reject reason — surfaced the moment you reply to them.
Catches what's slipping
T&A slips, failed inline inspections, the trim approval you promised the buyer last Tuesday — flagged before the buyer chases you for it.
Writes your status updates
Drafts the Monday WIP report to the merch head, the weekly PO status to the buyer, the shipment readiness note for LDP. You edit, you send.
Pushes back on mill pricing
Every FOB the mill has quoted you — by yarn count, by GSM, by season — tracked. When they bump 8¢ on a re-order, drafts your reply citing the last three quotes.
Learns from your edits
Every word you change before hitting send teaches it. By month two, the drafts sound like you on a good day — not generic AI.
Why MerchGent
The most efficient hire you'll make this year.
MerchGent doesn't replace your team. It gives them back their time — so they can focus on the work only they can do.
Pricing
One price. Cancel any time.
No tiers, no per-seat games. The deep-learning bootstrap costs more once — then it's a flat fee forever.
- Microsoft 365 / Outlook integration
- Hourly inbox triage
- Drafts in your voice
- Auto-built mill & buyer profiles
- Production / WIP tracking
- Voice learning from your edits
- Weekly status report drafts
- Mill pricing intelligence
Drafts only · Cancel anytime · Microsoft 365 required
FAQ
Things people ask.
Is this built for trading companies, or for brands?+
Trading companies and sourcing offices first — the merchandiser sitting between 30 mills and 5 buyers, in Hong Kong, Tirupur, Dhaka, Karachi, Shenzhen or Dubai. The ones running 5-30 styles each, replying to fit comments at midnight and lab-dip approvals at breakfast. Brand-side merchandisers and importers use it too, but the vocabulary, the rhythm and the vendor-tracking are built around how a trading-company merch desk actually works.
How is this different from Claude for Small Business or Microsoft Copilot?+
Those are horizontal tools — finance, marketing, CRM. MerchGent is vertical — built for merchandising specifically. It understands MCQs, knows the difference between a PP and a TOP, and tracks mill FOBs over time. Use Claude SMB for your invoices. Use MerchGent for your sourcing.
What does the AI merchandiser actually do?+
Reads your inbox every hour. Categorizes the routine emails (lab dip approvals, PP submissions, etc.). Drafts replies for ones needing your input. Tracks every vendor, customer, and PO. Surfaces production slips, quality issues, pending decisions. Drafts your weekly status updates.
Does it send emails on my behalf?+
No. Hard rule — drafts only. Every email gets your eyes before it goes out. We request Microsoft's read-write permission but never the send permission. This is enforced at the API level, not just a setting.
What about my customer relationships? My voice?+
That's the point. MerchGent reads three months of your sent box on day one and builds a voice profile from your actual writing. Drafts read like you, not like generic AI. And it gets better every week — every time you edit before sending, it learns.
What's the bootstrap pricing about?+
First month is $200 — covers the initial deep-learning pass where MerchGent reads three months of past email and builds your vendor / customer / voice profiles. After that it's $100 / month flat. Cancel anytime.
Which email providers work?+
Microsoft 365 / Outlook today. NetEase Exmail (网易企业邮箱) and Tencent Exmail (腾讯企业邮箱) coming next — both heavily used by mainland China trading companies. Gmail / Google Workspace and generic IMAP in active development.
Hire your AI merchandiser today.
60 seconds to connect. 24 hours to learn your business. $100/month after that. Cancel anytime.