Enterprise · for teams of 6+
Your entire trading desk. One bill. One brain.
MerchGent Enterprise gives every member of your team the full Power-tier agent — 15-minute cadence, full-inbox sweeps, twice-weekly voice refresh — and adds the things that only matter when you’re running a team: a unified work report to leadership, cross-mailbox intelligence that catches conflicts between your own people, SSO, custom data residency, and a dedicated support channel.
What changes when your whole team is on it.
The solo Power tier is built for one person and one inbox. Enterprise is built for the entire desk — and the things that only make sense at scale.
Weekly work report to leadership
One unified email to the owner or general manager every Monday: top issues across the desk, who handled what, where escalations are stuck, the buyers and factories getting the most attention. Operational metadata only — never raw email content. The owner sees the WHAT and WHY without intruding on the team's correspondence.
Cross-mailbox intelligence
When two members quote different lead times to the same buyer, when an inquiry is bouncing between three people with no owner, when one supplier's pricing contradicts another's — the agent surfaces the conflict before the buyer notices.
Team voice profile
A shared style baseline the agent uses for new team members in their first weeks, before their personal voice profile builds up. Onboarding a new sourcing hire stops requiring a month of careful supervision.
Power cadence on every mailbox
15-minute cron, full-inbox sweep every tick, twice-weekly voice profile refresh. Solo Power costs $99/mo for one mailbox; Enterprise gives every seat the same thing, plus team features, starting at $89/seat.
SSO (SAML / OIDC)
Bring your existing identity provider — Google Workspace, Microsoft Entra, Okta, Auth0. One IT sign-off instead of a sign-up for every team member. (Activated per-customer; turnaround usually a single business day.)
Custom data residency
Need email content processed outside mainland China? We can route your team's LLM calls through Alibaba Cloud's Singapore region instead. EU regions in the pipeline; ask if you have a specific requirement.
99.9% triage SLA
Contractual uptime commitment on the hourly triage pass — service credits if we miss it. Solo tiers ship on best-effort; Enterprise is the only plan with written SLA terms.
Custom DPA + security questionnaire
Bring your standard Data Processing Agreement or your IT shop's security questionnaire — we'll sign or fill it. Procurement-friendly contract terms, net-30 invoicing, annual prepay options.
Dedicated CSM + priority Slack
A named customer success manager for onboarding + quarterly reviews. Slack Connect channel for day-to-day questions, with 4-hour business-day response SLA. No more shared support inbox.
Volume discount — the more seats, the cheaper per seat.
Starts at 5 seats. Every seat includes the full Enterprise feature set above. Charged monthly, no setup fee, no annual commitment required (10% off if you do prepay annually).
| Seats | Per seat / month | Discount vs Power solo | Example monthly |
|---|---|---|---|
| 5–9 | $94 | −5% | 9 seats · $846/mo |
| 10–14 | $89 | −10% | 14 seats · $1,246/mo |
| 15+ | $84 | −15% | 200 seats · $16,800/mo |
Charged in USD. Singapore / Hong Kong / Mainland CN companies typically settle in their card’s local currency at the daily Stripe FX rate; CN cardholders can also pay via Alipay (rolling out).
Set up your team in 5 minutes.
- 1Pick your seat count. On the next page, choose 6–100+ seats — the page shows your monthly bill live as you change the number.
- 2Save a card. Stripe collects payment details but does not charge until your first team member’s mailbox is successfully connected and bootstrapped. No risk of paying for an onboarding that doesn’t land.
- 3Name your company + invite your team. Enter your company name, paste the email addresses of everyone who should get a seat. They receive a magic-link sign-up email that pre-binds them to your company. They click, sign in via Clerk, connect their mailbox in 90 seconds.
- 4First mailbox connects → billing starts. When the first team member finishes connecting, the agent runs the 90-day deep study, and your Stripe subscription activates at the seat count you chose. From there it’s monthly recurring.
- 5Manage from the admin console. Add or remove seats, see who’s connected, view the weekly team work report. Self-serve everything; reach out to enterprise@merchgent.com only when you need custom things (DPA, SSO config, custom integrations).
Ready to give your whole desk an AI co-pilot?
Pick your seat count, save a card, invite your team. The agent starts billing only after the first mailbox is successfully bootstrapped.
Set up your team →